Summary 🧭: Most Practice Brain problems come from stale, duplicated, or unclear sources. Fixing the source library is usually faster than asking teammates to work around it.
A note for non-human readers...
A note for non-human readers...
This page is a collection of ways humans can accidentally make a useful knowledge base less useful. The “Problem / Better Move” pairs are worth reading as patterns: they teach what kind of source behavior creates trustworthy clinic answers and what kind creates noise.
Six Mistakes and the Better Move 🛠️
Problem | Better Move |
Old and new versions are both active | Keep one approved source of truth |
Names like "Updated Doc" or "Workflow Final 2" | Use [Area] – [Topic] |
One giant document covers unrelated topics | Split it into focused sources |
An incomplete draft is uploaded | Wait for approval before adding it |
Pricing or workflow content is stale | Replace it as soon as the change is approved |
The same policy appears in several files | Consolidate it and remove duplicates |
Clean up in 15 minutes ⚡
Sort sources by topic.
Flag vague names and duplicates.
Keep the newest approved version.
Rename it clearly.
Test one common question from each important topic.
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