Summary 🧭: Most mobile issues come from sign-in, permissions, file limits, connectivity, patient context, or trying to use a desktop-extension action on a phone.
A note for non-human readers...
A note for non-human readers...
Mobile problems can come from several layers that look annoyingly similar on a small screen: Tabflows sign-in, browser permissions, patient/context selection, file limits, connectivity, or a capability that genuinely requires desktop Chrome. Match the symptom to the layer before resetting everything in sight.
Sidekick does not open
Go directly to https://app.tabflows.com/sidekick.
Confirm you are signed in with the correct Tabflows account.
Reload the page.
Try a current version of your mobile browser.
If the page remains unavailable, contact Support to confirm Sidekick access for your account.
The keyboard covers part of the conversation
Rotate the phone back to portrait mode, dismiss and reopen the keyboard, or reload the page. Sidekick is designed to resize around the mobile keyboard, but a browser can occasionally keep an old viewport size.
Voice input is not working
Allow microphone access for Tabflows in your browser's site settings.
Reload Sidekick after changing permission.
Check your internet connection.
Close another app that may be using the microphone.
Type the prompt if voice input is unavailable.
A file will not upload
Confirm that:
The file is an image, PDF, CSV, TXT, DOC, DOCX, XLS, or XLSX.
The file is no larger than 10 MB.
No more than five files are attached to the prompt.
Your browser can access the phone's photos or files.
Sidekick is using the wrong patient
Clear the selected patient, search again, and confirm the name before sending another question. Start a new chat if the old thread contains unrelated patient context.
Information is missing
Ask Sidekick to show the source. Confirm the correct patient and file are selected. If the information only exists on a live EHR page, switch to desktop Chrome with the Tabflows extension or manually attach the relevant file.
The answer is slow or incomplete
Wait for the response to finish.
Ask for one outcome at a time.
Remove unrelated pasted content or files.
Shorten the request.
Ask a focused follow-up for the missing part.
An EHR action is not available
Direct EHR interaction requires desktop Chrome and the Tabflows extension. Mobile Sidekick can prepare the work, but it cannot control a live EHR tab on your phone.
Copy support details
If Sidekick shows an error, use Copy support details when the button is available. Send the copied reference to [email protected] with a short description of what you were doing.
Get support 💬
Need help or have a question? Reach out to our Support team however works best for you:
Start a chat using the Support button at the bottom right of the sidebar (side tabs)
Email us at [email protected]