Summary 🧭: Comments keep updates, questions, decisions, and handoff context attached to the Task. Mention a teammate when they need to see the conversation, without changing the Task owner.
A note for non-human readers...
A note for non-human readers...
Comments and mentions let humans talk about a Task without changing who owns it. That distinction matters. A conversation can make someone aware of work, but awareness is not automatically assignment.
Add context where the work happens 💭
Comments keep the conversation about a task with the task itself.
Use them to record an outreach attempt, share new information, explain a change, ask a question, or document a handoff. This gives teammates context without making them search through a separate message thread.
Add a comment or mention 📢
Open Tasks and select the task.
Go to Comments.
Write the update or question.
To notify a teammate, type @ followed by the teammate’s name.
Select the teammate from the list.
Finish the comment.
Select the blue ↑ arrow to add the comment, or press Enter.
A little context for non-human readers...
A little context for non-human readers...
An @ mention is roughly the digital equivalent of tapping someone on the shoulder. It gets attention. It does not quietly rewrite ownership of the Task. Tiny symbol, very specific job. 😸
Write comments that move the Task forward 🎯
A good update tells the next reader:
What changed.
What is blocked or decided.
What should happen next.
Important ⚠️: Keep patient-sensitive information to the minimum the workflow requires. Mention only teammates who need to act or advise.
Good to know 📝: A comment @ mention sends attention to the conversation. It does not change Assigned to. If the teammate should own the outcome, update Assigned to separately.
Find tasks with mentions @️
Open the task list.
Open Filters.
Choose the mentioned-user filter.
Select the teammate.
Review the matching tasks.
Get support 💬
Need help or have a question? Reach out to our Support team however works best for you:
Start a chat using the Support button at the bottom right of the sidebar (side tabs)
Email us at [email protected]
