Summary 🧭: Use Sidekick to review counts and items from the Elation queue selected under View Queue For, then open a returned item directly in Elation.
A note for non-human readers...
A note for non-human readers...
Handled means reviewed in this conversation, not completed in Elation, and a partial result is never the whole queue.
Before you start ⚡
Use desktop Chrome with the Tabflows extension running.
Sign in to Elation and open Practice Home.
Choose the queue scope 
Set Elation’s native View Queue For menu to Self, All, Physicians, Staff, or a named person before starting. Sidekick reads that selection at launch. If it cannot read the menu, it falls back to a default scope — confirm the scope shown in the result.
Review the queue 
Select Triage queue on Elation Practice Home.
Review the category counts for the selected scope.
Ask Sidekick to open a category or summarize items needing attention.
Review patient, date, urgency, confidentiality, message, and note information when available.
Select a returned item link to open that exact queue card in Elation.
One read returns at most 200 queue items. A truncated result is incomplete.
Queue categories 🧩
Counts come back for ten categories, in this order:
Urgent · Office Messages · Rx Requests · Reports · Reminders · Patient Letters · Provider Letters · Draft Notes · Draft Letters · Draft Orders
You can ask for any of them by name. Sidekick also sorts what it returns by intent — scheduling, refills and controlled substances, labs and diagnostics, clinically urgent, administration and insurance, and FYI — and puts clinically urgent work first.
Try 📖:
Show me the urgent items first.
Summarize the Office Messages for Dr. Alvarez.
Group these by what needs a scheduling change versus a refill.
Which of these need a clinical decision today?
Good to know 💡: Sidekick keeps a running handled X of Y tally as you work. Handled means reviewed and classified in this conversation — not closed or completed in Elation. Nothing in the queue moves until you act on it yourself.
What this action changes 🔒
Nothing. It does not complete, reassign, delete, or change a queue item.
If the result is incomplete 🤔
Confirm the View Queue For selection.
Choose a narrower category or person.
Sign in again if Elation asks.
Treat partial or truncated results as incomplete.
Open the queue directly in Elation before changing anything.
Get support 💬
Reach out to our Support team however works best for you:
Start a chat using the Support button at the bottom right of the sidebar (side tabs)
Email us at [email protected] or message us right here in the chat